Refund policy

Refund Policy

B Stride · Last updated: October 6, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a

return or exchange.

To be eligible for a return, your item must be in the same condition that you received it: unworn,

unwashed, with tags attached and the hygiene liner in place, and in its original packaging. You'll also

need the receipt or proof of purchase (your order number is enough).

To start a return, contact us at service@thestridesneakers.com or through the contact page on our

website, with your order number and the item you are returning. If your return is accepted, we'll send

you the return address, a return shipping label and instructions on how and where to send your

package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us within 48 hours if the item is defective,

damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these

cases return shipping is free and you will receive a replacement or a full refund, your choice.

Exceptions / non-returnable items

Items marked as final sale on the product page and gift cards cannot be returned. Regular sale items

can be returned under the same 30-day policy. Please get in touch if you have questions about your

specific item.

Exchanges

Exchanges for a different size or color are free. Once your return is accepted and on its way, we ship

the replacement right away, so you are not waiting twice. If the size or color you want is out of stock,

we will refund you in full.

Return shipping

If the item arrived damaged, defective or different from what you ordered, return shipping is on us. For

change-of-mind returns, a flat $8.95 return label fee is deducted from your refund and the original

shipping cost is non-refundable. Exchanges never pay the fee.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was

approved or not. If approved, you'll be automatically refunded on your original payment method within

10 business days. Please remember it can take some time for your bank or credit card company to

process and post the refund too. If more than 15 business days have passed since we approved your

return, please contact us at service@thestridesneakers.com.

CancellationsOrders can be cancelled or changed within 24 hours of being placed by replying to the order

confirmation email. After that, the order is already being prepared, but you may return it once it arrives

under the terms above.

You can always contact us for any return question at service@thestriidesneakers.com.