Client care & frequently asked questions

For help with a piece or an order, contact support@trevallio.com. We answer Monday to Friday, 9:00 AM to 6:00 PM Eastern Time, usually within 24 to 48 business hours.

How does the Black November offer work?

Every piece is 10% off. Choose two pieces and save 15%, three 20%, four 25%, five or more 30%. You can mix any pieces. The saving is applied automatically in your cart, with no code needed, and ends on November 30 at 11:59 PM Eastern Time. Extras such as boxes, tools and Shipping Protection are not counted as pieces.

Is shipping free?

Yes. Standard shipping is free on every order. See shipping for details.

Where do you ship?

We currently ship to the United States. See our shipping policy.

When will my order arrive?

Orders are prepared in 1 to 3 business days, and standard delivery is estimated at 8 to 10 business days after processing. Estimates may vary.

How do I track an order?

Use the tracking link in your shipping confirmation email. Tracking may take up to 72 hours to update. Contact us with your order number if you need assistance.

Can I request a return?

Eligible items can be returned within 30 days after delivery, subject to the conditions in our return and refund policy. Contact us before sending anything back. See returns and exchanges.

How can I change or cancel my order?

Contact us as soon as possible. Our cancellation window is 12 hours after purchase, provided the order has not been processed or shipped.

Where do I find the specifications of a piece?

Every product page lists the specifications of that piece. If something is not clear, write to us before you order.

Which payment methods can I use?

The payment methods available for your order appear at checkout before you pay.

Who can help me choose?

Email our team with the product name and your questions. For order support, include your order number and the email used at checkout.