Returns & exchanges

We want you to choose with confidence. If a piece is not right, you may request a return within 30 days after delivery.

Conditions

• The item is unused and shows no signs of wear, damage or resizing.
• It is returned complete, in its original packaging, with all accessories and documents.
• You provide your order number or proof of purchase.

How to start a return

1. Email support@trevallio.com with your order number, the product name and the reason for your request.
2. Wait for our reply with the return instructions. Please do not send anything back before contacting us.
3. Once the return is received and inspected, we will let you know the outcome by email.

Damaged or incorrect items

If your order arrives damaged, defective, incomplete or incorrect, contact us as soon as possible with your order number and photos so we can make it right.

Changes and cancellations

Orders can be changed or cancelled within 12 hours of purchase, provided they have not been processed or shipped.

The complete terms are in our return and refund policy.