Contact information

**Contact Information**

B Stride · Effective date: October 6, 2026

Thanks for stopping by B Stride. Our customer support team is here to help with orders, products, sizing, shipping, returns, refunds, damaged items, and anything else about the store.

**Customer Support**

Email: support@thestriidesneakers.com

**Support Hours**

Monday through Friday: 9:00 AM to 6:00 PM (Eastern Time)
Saturday: Closed
Sunday: Closed

We do our best to reply to every inquiry within 24 to 48 business hours.

**Order Support**

To get help faster, include your order number, full name, and the email address you used at checkout when you reach out.

**Product and Sizing Questions**

Not sure which size to pick, how a pair fits, or have questions about materials, colorway, or care? Get in touch before you order at support@thestriidesneakers.com. Tell us your usual shoe size (and foot length in cm, if you have it) along with the pair you're eyeing, and we'll point you to the right size.

**Returns and Refunds**

For a return or refund, email us at support@thestriidesneakers.com with your order number, the product name, and the reason for your request. Full details are in our Refund Policy.

**Damaged or Defective Items**

If your order arrives damaged, defective, incomplete, or wrong, contact us within 48 hours of delivery and attach clear photos of the product, the packaging, and any affected parts.

**Business and Legal Contact**

For business, legal, compliance, or customer-service matters, reach:

B Stride
Email: support@thestriidesneakers.com

**Store Information**

Store Name: B Stride
Store Type: Online retail store specializing in sneakers and footwear — everyday, lifestyle, and statement pairs.